Thinking of buying?
What refurbished actually means, what our grades tell you, and how to make sense of the specifications that matter. Take your time; we’re happy to answer questions along the way.
UN Tech Help Centre
Everything you need before and after buying a refurbished computer, and we're here if you'd rather just ask.
Just got your computer?
Let’s get you up and running. Set it up, bring your files across from the old machine, and check your Windows licence.
Something not working?
Plain checklists, ordered from the most likely cause to the least. Most problems are solved in the first two steps, and we’re here if they aren’t.
Warranty & returns
Every computer we sell has a 12-month warranty, at every grade. Making a claim costs you nothing.
Old computer to get rid of?
We’ll buy it if it has value, and recycle it if it doesn’t. Either way, we destroy the data on it properly.
Can't find it?
Search the whole help centre from the bar at the top, or just ask us. We’re genuinely glad to help, and if something here is unclear we’d love to know so we can improve it.