Our 12-month warranty
Every device we sell comes with a 12-month hardware warranty, covering manufacturer and hardware faults. It applies at every grade, so a Fair machine is covered exactly the same as a Premium one.
If you’d like longer cover, an 18-month extended warranty is available for an additional cost. Just let us know before you buy and we’ll sort it out for you.
What’s covered
Section titled “What’s covered”All hardware components. If a component fails, we’ll repair the product at no charge (using new or refurbished replacement parts), or offer an exchange or refund. You can read about the order in which those are applied on Making a warranty claim.
What’s not covered
Section titled “What’s not covered”We’d rather be upfront about the limits than have you find out at an awkward moment.
Software. Operating systems, applications, crashes, data recovery and licence transfers all fall outside the warranty.
Battery capacity loss. A natural decrease in battery capacity over time is expected, and it isn’t covered. A battery that fails outright is a hardware fault, and we’ll look after that; a battery that simply holds less charge than it did when new is wear, and that’s a normal part of a laptop’s life. There’s more in Laptop battery life.
Cosmetic damage, and wear consistent with the grade you bought.
Misuse and accidents: drops, spills, unauthorised repairs, and environmental damage such as water or extreme temperatures.
Your data. UN Tech is not responsible for any loss of personal files, photos, documents or other data. This one catches people out more than you’d expect, so it’s worth a moment of your time below.
Back up your data
Section titled “Back up your data”A warranty covers the hardware, not what’s on it. A repair may involve replacing or reimaging the drive, and anything on it can be lost. Because data loss isn’t our responsibility, the backup really does need to come from you, and we’d hate for you to lose something that matters.
It’s worth backing up before you send a machine in. If the machine won’t start and there’s data on it you need, please tell us before you send it, and we’ll know to handle it differently.
Your rights under Australian Consumer Law
Section titled “Your rights under Australian Consumer Law”This warranty sits on top of your rights under Australian Consumer Law. It doesn’t replace or limit them.
Under the ACL, goods must be of acceptable quality, match their description and be fit for purpose. Those guarantees apply to refurbished goods, taking into account that they’re second-hand and the price paid. There’s no set time limit on them: they last for a reasonable period given the cost and quality of the product, which can be longer than the 12-month warranty.
If a failure is major, you’re entitled to a refund or replacement, and the choice between them is yours.
If you think you might be in that territory, please talk to us. We’re always glad to sort things out directly with you.
Making a claim
Section titled “Making a claim”Have a look at Making a warranty claim for what happens next. A genuine warranty repair costs you nothing.