Contacting us
We’re always happy to hear from you, whether you’re mid-purchase, mid-setup, or mid-problem. Here’s how to find us.
How to reach us
Section titled “How to reach us”| Channel | Details |
|---|---|
| sales@untech.com.au | |
| Phone | (03) 7043 9910 |
| Chat | On untech.com.au |
| In person | 4/26-28 Abbott Rd, Hallam VIC |
Hours: 9am to 5pm weekdays (AEST).
Email is often the easiest if you can attach photos. A picture of an error message or a mark on a case tells us a great deal more than a description of it, and it saves you trying to put it into words.
What’s handy to have with you
Section titled “What’s handy to have with you”None of this is essential, so please don’t hold off getting in touch if you don’t have it all. It just helps us get to the answer faster.
Your order number. It’s on your confirmation email, and it’s the quickest way for us to find you.
The model of the device, if you can lay hands on it: Settings → System → About, or the label on the base.
What’s actually happening. “It won’t turn on” and “it turns on but the screen stays black” are completely different problems with completely different fixes, so a sentence describing what you’re seeing goes a long way.
Any error message, exactly. A photo of the screen is ideal; paraphrased error messages can be hard for us to place.
What you’ve already tried, including any troubleshooting article you worked through. That way we can pick up where you left off rather than asking you to repeat yourself.
Before you contact us about a fault
Section titled “Before you contact us about a fault”If you have a spare few minutes, it’s worth a quick look at the relevant article first:
Most of what gets reported to us is resolved in the first two steps of those articles, which means you could have a working computer in five minutes instead of waiting on a repair. If it doesn’t do the trick, we’re right here and glad to pick it up from there.
One thing worth knowing: software problems aren’t covered by the warranty, so it helps to work out which kind of problem you have before anything gets sent anywhere. We can help you tell the difference if you’re not sure.
Time-sensitive things
Section titled “Time-sensitive things”Two deadlines are easy to miss, so we’d rather flag them plainly:
- Faulty on arrival: please report it within 14 days of receiving it. See Arrived damaged or faulty.
- Change of mind: please request the return within 14 days. See Returns and refunds.
Buying advice
Section titled “Buying advice”We’re happy to give it, with no obligation at all. Tell us what you’ll use the computer for and your budget, and we’ll tell you what to buy, including when the cheaper machine is the right one.
Business and bulk
Section titled “Business and bulk”We supply small and medium businesses with bulk equipment, and we export to businesses and resellers in New Zealand, the Middle East and the United States.
If you need a fleet rather than a single machine (or certified data destruction across a batch of old ones), get in touch and we’ll work it through with you properly.